Rates & Services
 
The next time you have a technical problem, we want to be there to help you solve it. Our comprehensive services include:

  • On-Site Technical Support

  • We’re available to come to your business and help you with everything from setting up new users to fixing system down issues. We specialize in Microsoft Server Solutions, Desktop PC/Mac implementations and troubleshooting, and internet connectivity issues.

  • Remote Technical Support

  • Have a quick question about how to network to your printer? Need someone to walk you through setting up a new employee? Give us a call and we can work with you over the phone to resolve your issue.

  • Network Security Audits & Analysis

  • Using the Carnegie Mellon OCTAVE® method, we will help you quantify and plan for security threats to your company’s network, systems and assets.

  • Executive Network Planning & Forecasting

  • Our extensive background in networking for businesses of all sizes will facilitate the development of your long-range network budgeting and planning.

  • Website Development

  • Need to setup a new website? Does your current site need to be refreshed? We can assist you in implementing a website that best meets your business goals.

  • Project Support Services

  • Sometimes our customers need more than just IT support. Custom software development, training sessions and materials, website copywriting and technical documentation are just a few of our specialties.

  • Dedicated Remote Support

  • Rotating between three advanced-level techs, remote support will be available during business hours to assist you with troubleshooting any issues. If the tech is unable to fix the issue remotely, we’ll come to your site for resolution.

  • Remote Monitoring

  • To ensure your network is running smoothly, we can regularly check on servers, routers and connectivity remotely and proactively resolve any issues before they impact your business. For pricing information on all of our services, please refer to our Rate Card.

Monthly Service Agreements
Your business’ success is important to us and we are committed to providing you with excellent service and support. To that end, we offer Monthly Service Agreements, an optional annual contract which guarantees your business:

  • Regular monthly maintenance (determined by your business’ needs)
  • Emergency service within 4 hours
  • Lower hourly rates
  • Waived travel fee (within King County)
View our Rate Card.
 
 

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